Zoom Contact Center
Zoom Contact Center empowers businesses to offer exceptional customer service by ensuring that interactions are handled swiftly and accurately. The platform’s advanced features allow companies to tailor their responses to each customer’s unique needs, creating a personalized experience that resonates with them. Zoom Contact Center’s capabilities help organizations build lasting relationships with their clients, ultimately driving customer retention and long-term success.
Intelligent self-service and routing
Offer 24/7 instant, accurate resolutions and reduce call volume using a conversational AI chatbot.
A Unified Experience for Communications and Contact Center
Effortlessly connect with back-office experts while interacting with customers.
Enhanced Video-Optimized Interactions
Built-in video features allow for quicker issue resolution through screen sharing, file sharing, and chat capabilities.
Offer intelligent self-service with Zoom Virtual Agent
Enhance Your CSAT Score
Our AI-powered chatbot accurately comprehends customer inquiries, no matter how they are phrased.
Increase First-Contact Resolution
Deliver precise responses by connecting with your CRM, e-commerce systems, and other authoritative company resources.
Accelerate Resolution Time
Ensure smooth transitions with chat history, allowing agents to efficiently continue where the AI chatbot left off.
Resolve Issues Faster and More Effectively with a Video-Enhanced CCaaS
Foster Customer Loyalty
Deliver personalized and high-touch customer engagement through an immersive video meeting experience.
Innovative Customer Engagement
Agents can seamlessly transition from chat or voice interactions to video calls, enhancing the customer experience.
Enhance Agent Experience
Utilize screen sharing, file sharing, and chat features to address queries swiftly and efficiently.
Transform Customer Engagement with a Unique Video Room Experience
Personalize the Customer Journey
Design tailored waiting room experiences that align with the specific reason for each customer’s call.
Enhance Efficiency in Customer Engagement
Enable customers to start self-service before an agent joins the call.
Unlock New Opportunities
Showcase personalized, media-rich content to educate, inform, and inspire your customers.
Cloud contact center software designed for adaptability and effectiveness
Build with ease using the visual IVR system
Set up phone numbers and design a contact center workflow in minutes using drag-and-drop modules in our no-code IVR designer. Automate customer interactions with features like automatic speech recognition, recordings, and text-to-speech.
Optimize your contact center for efficiency
Develop call routing profiles and assign them to your queues using the no-code IVR designer to direct customers to the most qualified agents on the first attempt.
Optimize your call center operations
Enhance agent efficiency and customer interactions by effortlessly integrating your business applications.
Assess and enhance call center performance through analytics
A detailed dashboard offering real-time and historical reporting, along with integrated analytics, delivers valuable insights to help supervisors boost agent performance and customer engagement.